Privacy Policy
1. Introduction & Scope
Anwaar International Travel & Tourism (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website `www.anwaartourism.com`, use our services, make a booking, or interact with us.
By using our services, you agree to the collection and use of your information in accordance with this policy. We may update this policy periodically, and we will notify you of significant changes.
2. Information We Collect
We collect information necessary to provide our travel services, which may include:
Personal & Contact Details Full name, email, phone number, residential address. To process inquiries, create bookings, and send confirmations.
Travel & Booking Details; Passport number, nationality, date of birth, travel itinerary, flight/hotel/car preferences, special requirements (e.g., dietary, accessibility). To fulfil your travel arrangements and contractual obligations.
Payment Information; Credit/debit card details, billing address. We use secure payment processors and do not store full card details on our servers. To process transactions and prevent fraud.
Communications & Feedback; Contents of emails, chat logs, phone call notes, survey responses, and reviews. To handle queries, improve service, and manage complaints.
Technical & Website Data; IP address, browser type, pages visited, cookie data. To analyze website traffic, improve functionality, and for security monitoring.
Marketing Preferences; Your choices regarding receiving promotional offers and newsletters. To send you marketing communications with your consent.
Special Note on Visa Applications: To apply for visas on your behalf, we are required by Omani authorities to collect and submit specific documentation, including a copy of your passport. This is a mandatory part of the service for applicable bookings.
3. How We Use Your Information
We use your personal data based on specific legal grounds:
To Perform a Contract: To manage and fulfill your bookings, process payments, and arrange services with airlines, hotels, and tour operators.
Legal Obligations: To comply with laws, including sharing required passenger information with government and immigration authorities for security, safety, and border control purposes.
Legitimate Interests: To improve our services, website, and customer experience; to prevent fraud; and to manage our business operations.
With Your Consent: To send you promotional emails, newsletters, and offers about our services. You may withdraw this consent at any time.
4. How We Share Your Information
We only share your information as necessary:
With Service Providers: Trusted third parties who perform services on our behalf, such as airlines, hotels, ground handlers, insurance companies, and payment processors.
With Government Authorities: As legally required, we share passenger information with customs, immigration, and civil aviation authorities in Oman and your destination countries.
For Legal Reasons: If required by law, regulation, or legal process (e.g., court order).
We do not sell your personal data to third parties for their independent marketing purposes.
5. Data Security & International Transfers
We implement appropriate technical and organizational measures to protect your personal data. Access is restricted to authorized personnel only. Please note that providing travel services involves the international transfer of your data to countries where service providers or authorities are located, which may have different data protection laws.
6. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access, correct, or update your personal data.
- Request deletion of your data, subject to legal limitations (e.g., we must retain financial records for a mandated period).
- Object to or restrict certain processing activities.
- Withdraw consent for marketing communications at any time.
- Opt-out of marketing by clicking “unsubscribe” in any email or by contacting us directly.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (such as tax or immigration record-keeping), resolve disputes, and enforce our agreements. For example, enquiry data may be retained for business planning for up to a year.
8. Contact Us & Complaints
If you have questions, wish to exercise your rights, or have privacy concerns, please contact us:
Email: info@anwaartourism.com
Phone: +968 76815313
Address: Anwaar International Travel & Tourism
P.O Box 1714 , PC 111, Muscat – Oman
9. Third-Party Links & Social Media
Our website may contain links to third-party sites (e.g., airlines, tourist boards). This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies. Interacting with us on social media platforms is subject to the privacy policies of those platforms.
